Last week I watched a speaker and a quote stood out to me “In uncertain times trust experience.” As I thought about what he said, it made perfect sense.
We don’t control all the circumstances and events that surround us. I believe people get frustrated when they cannot control things they are used to controlling. It is the loss of control, or the feeling of control that causes anxiety.
Control
The reality is, perhaps we never controlled what we thought we did. What if the best managers are just better at adapting to changes and offering solutions? Everyone loves to have a sense of control. When you have to depend on others to do their job, we must realize that we give up some control.
Most Realtors I know attempt to take control back. We all prefer loans go through the lenders of our choosing because we have a high degree of confidence they will close. The same is true with inspectors, title insurance companies, insurance agents, etc. We deal with people we know because we know they are experienced and know how to do their job.
When an issue arises, we don’t yell at them and tell them to fix it. We work with them to fix it, because we have a high degree of respect and trust for that person. We trust that what they are telling us is a real issue, because they have knowledge and experience. We also trust that together we can find a way to overcome the issue and resolve it.
The bottom line is, we control what we can and trust others to help us. Agents with experience learn to do their job better than all other agents, and have the wisdom and experience to trust professionals with a proven track record to help in areas we cannot. The wisdom comes in knowing what we are capable of, and knowing who the best people are for the things we cannot.
Stay in Your Lane
For instance, a good real estate agent shouldn’t be giving legal or tax advice. That should be reserved for the lawyers and accountants. A good real estate agent should know who some good lawyers and accountants are and be able to give recommendations. The same is true for architects, appraisers, inspectors, title companies, insurance, lenders. pest control, roofers, etc. Nobody can do it all, nor should they.
Experienced agents have been here before. The Ellis Team has already worked through banking, insurance, housing, lending crises. While we didn’t always have all the answers the first time, we found them through hard work and talking with the right people. Crisis comes and goes. In uncertain times trust experience, and nobody is more experienced than the Ellis Team. Brett and Sande have worked through many real estate cycles and know how to handle a good crisis. Sometimes it’s because we have experience in that issue. Other times, it’s a new crisis, and we have experience dealing with new issues.
Experience Develops Process
The issue itself isn’t always the problem. The process of overcoming a problem is the answer, and experienced agents know how to overcome problems, new and old.
Have you ever watched someone make more of a problem than it really is? That’s typically because they don’t know how to tackle the issue. It takes a certain set of skills and experience to overcome an issue. In the end, issues are just issues. We make them go away because we overcome them, somehow, some way, whenever possible. Sometimes it’s knowing what questions to ask, or who to ask. Other times it’s not panicking. Inexperienced people panic.
Experience Matters
When there is a horrible crash, you want an experienced surgeon in the ER who has been there before. They don’t panic. They find solutions, even if they’ve never treated a stop sign sticking through a human leg. The same is true in real estate. Perhaps we’ve never had a person’s title stolen 3 days before closing. We will find a resource that can help our client.
Bottom line: In uncertain times trust experience. They can get you out of crisis, or steer you clear of crisis in the first place, because they’ve either been there before, or know the process of tackling the issue.
Always call the Ellis Team at Keller Williams Realty 239-310-6500 Put our experience to work for you!